ENERGY MATTERS

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chinatyke
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Re: ENERGY MATTERS

Post by chinatyke »

Stanley wrote: 16 Jul 2021, 02:50 I shall be a lot more careful with mine Kev. I trusted them and never bothered to check.
Not worth the hassle Graham, I've used the juice and will pay. I went to a lot of trouble to stop all the estimating crap after they told me I owed about £500. If you remember I got a rebate off that.
Putting my old man's hat on. Day was when they sent a bill once a month and you went in the Leccy shop on Church street and paid it. Same with the gas. They say that what we have now is an improvement.....
I get monthly usage statements sent to my mobile phone. The meters are smart meters that automatically send in the readings. We can then pay at a local electricity shop or at an ATM mounted outside the showroom. I maintain a credit balance and top it up every 4 to 6 months because it is easier this way. I can check my current credit balance at the ATM or showroom counter or on-line, but I haven't bothered working out how to do the on-line interrogation. A good system! I was disconnected once. It was the first month they started charging on this new building and I missed their notifications. It cost me 20rmb, about 2 quid, to get the supply restored. Very sad, I could have bought a gallon of beer with that money!
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Re: ENERGY MATTERS

Post by Stanley »

Ahhh, but you're living in the worker's paradise Graham..... :biggrin2:
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Re: ENERGY MATTERS

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We are deeper in the shit with BG. Now they seem to be telling me that the appointment and job number I have is invalid. They are also urging me to get a smart meter when I already have one. Not happy at all with them.
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Re: ENERGY MATTERS

Post by Tizer »

BG is awful, drop them and move to Octopus Energy.
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Re: ENERGY MATTERS

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Tizer wrote: 17 Jul 2021, 10:42 BG is awful, drop them and move to Octopus Energy.
Good advice.
E-mails to tell you they are about to take money out.
E-mail meter reading reminders. quoting previous readings.
Full billing available on past readings.
Easy site to navigate.

Down side.... Not won anything on lucky wheel spin. :sad:
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Re: ENERGY MATTERS

Post by PanBiker »

Either myself or Peter can get you a good introductory mutually beneficial deal, just say the word. :extrawink:

Swapping supplier is seamless. :smile:
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Re: ENERGY MATTERS

Post by PanBiker »

Looks like Ken can as well. :smile:
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Re: ENERGY MATTERS

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I got a letter addressed to 'The Legal Owner' and my address for an outstanding British Gas bill, from a debt collection company based in Leeds this morning. The 'debt' relates to a week of gas in November 2019. It was while Npower and BG were switching my supply to my current house, the dates match. I've never been a BG customer but had a recollection of a dispute when I first moved in, I went back through my bank statements and have found a one off payment I made to them in December 2019 complete with an account number. I'm not going to communicate with a debt collection agency and, after reading about Stanley's experience, I'm reluctant to phone BG either. Rock and a hard place :biggrin2:
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Re: ENERGY MATTERS

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Ken, that sounds attractive. I shall wait for the promised communication from BG and see what they are offering. They are definitely on the verge of being dumped after all these years.....
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Re: ENERGY MATTERS

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Kev, we had a threat like that from a debt collection company over a supposed debt of £5 to Demon Internet. We wrote to the debt collector and told them it was wrong, to go back to Demon and check before they made a fool of themselves and waste their own time and money. We never heard from them again! :smile:
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Re: ENERGY MATTERS

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Tizer wrote: 18 Jul 2021, 08:54 Kev, we had a threat like that from a debt collection company over a supposed debt of £5 to Demon Internet. We wrote to the debt collector and told them it was wrong, to go back to Demon and check before they made a fool of themselves and waste their own time and money. We never heard from them again! :smile:
Sounds like a plan, I'll see what BG have to say tomorrow and then take it from there. Never having been a BG customer makes it difficult to use the normally available chat options so it looks as though it's going to have to be a phone call.
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Re: ENERGY MATTERS

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Had a chat with BG complaints department this morning, they have apologised and are cancelling the agency (too right too). The 'outstanding' bill was for electricity used between me moving in and Npower taking over the supply. They had sent me the gas bill but not the elec bill (useless). I've agreed to pay it, as it's only £30, and that's a lot easier than kicking off and making an official complaint where I will probably end up having to pay it anyway. :biggrin2:
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Re: ENERGY MATTERS

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A wise decision, it would have taken up more than £30 of your valuable time and peace of mind! :smile:
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Re: ENERGY MATTERS

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Tizer wrote: 19 Jul 2021, 08:25 A wise decision, it would have taken up more than £30 of your valuable time and peace of mind! :smile:
My thoughts exactly, at the end of the day I'm only paying for something I've used. I've kept a copy of the 'chat' transcript in case it all goes wrong. I'm glad not to be a BG customer.
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Re: ENERGY MATTERS

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I'm still waiting.....
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Re: ENERGY MATTERS

Post by PanBiker »

If by any chance you ultimately decide to dump BG and go to Octopus. Don't make the move yourself, any existing customers can let you have a link that will give you a financial credit on your account, they also get the same benefit. I think it's £50 apiece at the moment. So ask Peter, Ken or myself and we can sort you out with a referral link.
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Re: ENERGY MATTERS

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I have it in mind Ian.
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Re: ENERGY MATTERS

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I can only advise that any largesse be directed at Ian for all the extra OG work he has taken on.
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Re: ENERGY MATTERS

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I second that, if Stanley joins Octopus he should go via Ian's name, he deserves any windfall! :smile:
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Re: ENERGY MATTERS

Post by PanBiker »

That's awfully nice of you to say so folks so just in case:

Click this link and we both get £50 credit when you complete the swap.

https://share.octopus.energy/young-ibis-685
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Re: ENERGY MATTERS

Post by Tripps »

No pressure Stanley. :laugh5:
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Re: ENERGY MATTERS

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I shall act in my own time.....
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Re: ENERGY MATTERS

Post by Stanley »

It took me 90 minutes but I managed to find a human being in BG. I have the appointment for the smart leccy meter to be recommissioned. September 15th. I have given them the latest reading and will send in a reading on the first day of each month until the fault is repaired.
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Re: ENERGY MATTERS

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Stanley wrote: 21 Jul 2021, 13:29 It took me 90 minutes but I managed to find a human being in BG.
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Re: ENERGY MATTERS

Post by Stanley »

Quite David. You don't know how good a deal I screwed out of them when I had my last battle over boiler maintenance!
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